Effective Date: 01.10.2024
At S2B Global, we are committed to protecting the privacy and security of our clients, partners, and users. This Privacy Policy outlines how we collect, use, and protect personal information that we gather through our services and website. By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information from our clients, agents, and website users:
a. Personal Information:
This includes any data that identifies or could be used to identify an individual, such as:
- Full name
- Contact details (e.g., email address, phone number, physical address)
- Payment information (e.g., credit card details)
- Identification documents (if necessary for booking purposes)
b. Business Information:
As a company selling hotel rooms to agents, we may collect business-related information, including:
- Company name
- Agent and supplier information
- Transaction details
- Contractual information
c. Usage Data:
We collect information about how you interact with our website and services, such as:
- IP address
- Browser type and version
- Pages viewed on our website
- Cookies and similar tracking technologies
2. How We Use the Information
We use the information we collect for the following purposes:
a. To Provide Services:
- Facilitate hotel room bookings for agents and suppliers
- Communicate with agents and suppliers regarding bookings, inquiries, and contracts
- Process payments and issue invoices
b. To Improve Our Services:
- Analyze website usage and feedback to enhance user experience
- Develop new features and services based on user interactions
c. To Comply with Legal Obligations:
- Meet regulatory requirements, such as financial recordkeeping and reporting
d. For Marketing and Communications:
- Send promotional materials, newsletters, and updates about new services, special offers, or changes to our policies (you can opt out at any time)
3. How We Share Information
a. Third-Party Service Providers:
We may share your information with trusted third-party service providers who help us operate our business, including:
- Payment processors
- Hotel suppliers and partners
- IT and hosting service providers
b. Legal Requirements:
We may disclose your personal information if required by law or to comply with legal processes, such as a court order or government regulation.
c. Business Transfers:
In the event of a merger, acquisition, or sale of assets, your data may be transferred to a third party as part of the business transaction.
4. Data Security
We take reasonable and appropriate security measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure data storage.
However, please note that no data transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee the absolute security of information transmitted via our website or services.
5. Retention of Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, contractual, or business obligations. Once your data is no longer required, we will securely dispose of it.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request corrections to any inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal requirements.
- Opt-out: Unsubscribe from our marketing communications at any time.
To exercise any of these rights, please contact us at info@s2bglobal.com.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance browsing experience and collect usage data. You can adjust your browser settings to reject cookies, but this may limit your ability to use certain features of our website.
8. International Data Transfers
As a global company, S2B Global may transfer your data to countries outside your jurisdiction, including to countries that may not offer the same level of data protection as your home country. We take steps to ensure that such transfers comply with applicable data protection laws, including by using standard contractual clauses approved by the relevant authorities.
9. Changes to This Privacy Policy
S2B Global reserves the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you by email or through our website. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch with us at:
S2B Global
Email: info@s2bglobal.com
Phone: +90 242 502 4004
Address: Meydan Free Zone
Meydan Grand Stand, Meydan Road - Nad Al Sheba -- Dubai - United Arab Emirates